Previous Article Next Article HR team acts to ease rail tragedyOn 21 May 2002 in Personnel Today Comments are closed. Rail operator WAGN’s HR team rallied to help staff and passengers affectedby the Potters Bar train crash within minutes of the tragedy. The 14-strong HR team responded to the news of the appalling accident, whichkilled seven people and injured 76, by holding a brief contingency planningmeeting to assess how best to use their resources. Half the team then rushed to the four local hospitals and police station toprovide support for victims and their families, including organising food,accommodation and transport. HR director at WAGN, Andy Meadows, co-ordinated the operation, whichincluded arranging counselling for passengers and staff. “It was a trying time but we had to get through it,” he said.”The team was superb and we did everything that we could.” Meadows, who has attended three funerals of crash victims over the lastweek, contacted senior HR colleagues in the rail industry who had handledsimilar incidents to check his contingency plan. “They were a tremendoushelp. You can prepare, but you must make sure that every angle has beencovered,” he said. He was extremely pleased with the actions of three of WAGN’s train staff atthe scene, who acted immediately to contact signalling staff to ensure othertrains were diverted from the area as well as looking after traumatisedpassengers. The HR team has been in regular communication with staff to keep morale highand inform them of the counselling hotline and other services. The team is now in conversation with managers to identify which of its 1,800staff are most in need of counselling. Meadows said the HR team will continue to support and be a contact for thoseinvolved. It has kept a log of all events, which will be used for a thoroughde-briefing session in a few weeks’ time. Related posts:No related photos.
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